Service without end point to reach customer’s satisfaction.
Customer Service
ACE ASOK Service Slogan
ACE ASOK Service Target
Supply anytime, anywhere service with grateful heart.
Warranty Service
- Free technical enquiries with our experts.
- Free repair service within warranty.
- Free 0 hours service for new machine.
- Free training for operators and repair staff.
- Free maintenance service tracking(customer to supply resources)
ACE ASOK Products Warranty
One year since the goods shipment and 2000 working hours, whichever comes first.
ACE ASOK Service Promise
- Territory service engineers shall wait for orders all 24 working hours.
- We shall arrange engineers going to working site according to customer requirement within 5 days.
- For overseas warranty parts, we shall give answer within 2 hours and arrange shipment within 3 days and select the best and quickest shipment way.
Overseas Call Center
Why Choose Us.
- Imported engine, motor adopted to keep its quality stable.
- Small batch customization service is welcome.
- Complete machine warranty as long as 2 years.
- Multi-channel delivery of after-sales service via Youtube, Facebook and our global distributors.
- All excavators are fixed by wood strip in shipping in order not lead to any damage.
Unmatched Equipment Expertise
Our skilled technicians are experts in their field. ACE ASOK employs an effective team equipped with a comprehensive line up of Caterpillar parts and tools. We can efficiently handle repairs on engines, hydraulics, undercarriages, and more, and our team regularly receives training on the latest industry advances. ACE ASOK is always on the cutting edge of heavy equipment diagnostics and repair.
Download Guid
OEM Solutions: Specialty Machine Solutions for Your Operations
OEM Solutions offers partial ASOK machines, technologies, systems, and components to Original Equipment Manufacturers (OEMs) — built for specialty applications. Together, we provide integrated solutions that deliver the value and versatility customers need. These offerings allow OEMs to leverage ASOK ‘s robust designs with support from the vast Cat dealer network for parts and service around the world.
Speical service for key projects
For some key projects, we supply special service according to customer’s requirements.
CONTACT US TODAY!
Don’t hesitate to reach out to us if you have any quetsion, inquiry, oradvice, our industry veterans are always available to guide youthrgyghsyour specific needs.