Privacy Policy
ACE Machinery respects your privacy and is committed to protecting the personal information you provide when using our website, sending an inquiry, requesting a quotation, downloading materials or communicating with our team.
This Privacy Policy explains what information we collect, how we use it, how long we keep it and how you can contact us about your personal data.
Who We Are
This website is operated by NINGBO ACE MACHINERY CO., LTD. ACE Machinery supplies mini excavators, compact construction equipment, attachments, spare parts and export support for overseas contractors, dealers, rental companies and equipment buyers.
Website: nbacemach.com
Business address: Gulin, Haishu District, Ningbo City 315000, China
Email: sales2@nbacemach.com
Email: info@ace-cnmachinery.com
Information We Collect
When you use our website or contact us, we may collect the following types of information:
- Your name, company name, email address, phone number or WhatsApp number
- Your country, destination port or delivery location
- Your inquiry details, such as required machine model, attachment type, order quantity, application and working condition
- Communication records when you contact us by form, email, phone or messaging tools
- Website usage information, such as pages visited, browser type, device information and general traffic data
We do not intentionally collect sensitive personal information through this website.
How We Use Your Information
We use the information you provide for business communication and customer service purposes, including:
- Replying to your inquiry or quotation request
- Recommending suitable mini excavators, attachments or spare parts
- Confirming technical requirements, machine compatibility, shipping details and export documents
- Providing after-sales support, warranty communication and spare parts assistance
- Improving our website, product information and customer service process
- Maintaining business records for communication, order follow-up and internal management
We do not sell your personal information to third parties.
Contact Forms and Inquiry Information
When you submit a form on our website, the information you provide is used to respond to your request. This may include your name, email address, phone number, company name, country, product interest and message content.
Please do not submit information that is not necessary for your inquiry. For a more accurate quotation, you may provide your required model, operating weight, attachment list, order quantity, destination country and application.
Email and Business Communication
If you contact us by email, phone, WhatsApp or other communication channels, we may keep your message and contact details so that we can follow up your inquiry, provide technical support, prepare quotations or arrange order-related communication.
Cookies and Website Analytics
Our website may use cookies or similar technologies to support basic website functions, improve user experience and understand how visitors use our pages. Some cookies are necessary for the website to work properly, while others may be used for analytics or performance improvement.
You can control or delete cookies through your browser settings. If our website uses analytics, advertising or third-party tracking cookies, additional consent may be required depending on your location and applicable laws.
Who We Share Information With
We may share necessary information with trusted service providers only when required for normal business operation. These may include website hosting providers, email service providers, form processing tools, logistics partners, export service providers or technical support providers.
We only share information that is reasonably necessary for inquiry processing, order communication, delivery support, website operation or legal compliance.
International Data Transfer
As ACE Machinery serves overseas buyers, your information may be processed in China or in other countries where our service providers or business partners operate. We take reasonable steps to protect your information during business communication and order handling.
How Long We Keep Your Information
We keep inquiry and communication records for as long as necessary to respond to your request, provide customer service, support warranty or spare parts communication, maintain business records and comply with applicable legal or accounting requirements.
If your inquiry does not lead to further business communication, we may delete or archive your information after it is no longer needed.
How We Protect Your Information
We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.
Your Rights and Choices
Depending on your location and applicable data protection laws, you may have the right to request access to your personal information, ask us to correct inaccurate information, request deletion of your information, object to certain processing activities or withdraw consent where consent is used.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before processing your request.
Third-Party Links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices or content of those third-party websites. Please review their privacy policies before providing personal information.
Children’s Privacy
Our products and services are intended for business buyers, contractors, dealers, rental companies and equipment professionals. We do not knowingly collect personal information from children.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or legal requirements. The updated version will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
NINGBO ACE MACHINERY CO., LTD
Gulin, Haishu District, Ningbo City 315000, China
Email: sales2@nbacemach.com
Email: info@ace-cnmachinery.com